Legal

Refund and Cancellation Policy

Cancelling an order, returning an item, and how refunds work for orders from our store.

Effective October 27, 2026

The short version
  • Changed your mind? Return unused items in their original packaging within 30 days of delivery for a refund.
  • Arrived damaged, faulty or not what you ordered? Tell us within 30 days and we will replace it or refund it, and pay the shipping.
  • You can cancel an order for a full refund until it ships.
  • Refunds go back to the way you paid.
  • powerconnect, our monitoring service for businesses, has its own refund and cancellation policy.

This summary is here to help. The full policy below is what applies.

1. What this policy covers

This policy covers products bought from our store at shop.wizodd.us from Wizodd Technologies LLC ("Wizodd", "we", "us"). It is part of our Terms of Service and works alongside the terms shown in the store at checkout. If a product page says something different for that product, for example that a custom order cannot be returned, the product page applies to it.

2. Cancelling an order
  • Until your order ships, you can cancel it by emailing info@wizoddtechnologies.com with your order number. We refund everything you paid, including shipping.
  • Once it has shipped, it can no longer be cancelled, but you can return it as described below.
3. Returns if you change your mind

You can return an item within 30 days of delivery for a refund of its price, as long as it is:

  • unused, and not installed, assembled, soldered, modified or loaded with other software;
  • in its original packaging, with all its parts, cables and paperwork.

To return an item:

  1. Email info@wizoddtechnologies.com with your order number and the item you are returning. We will reply with where to send it.
  2. Pack it carefully and send it within 14 days of our reply. We recommend a tracked service, because we cannot refund an item that does not reach us.
  3. You pay the return shipping, and the shipping you paid on the original order is not refunded.

If an item comes back used, damaged or incomplete, we will tell you, and we may refund less, by the amount needed to restore it, or send it back to you at your cost.

Not returnable: items the product page marks as custom, made to order or final sale; downloads and software; and gift cards.

4. Damaged, faulty or wrong items
  • If an item arrives damaged, does not work, or is not what you ordered, email us within 30 days of delivery with your order number, what is wrong and, if you can, a photo.
  • We will replace it or refund it, including the shipping you paid, and we pay to have it sent back. You do not need to return it until we tell you where to send it, and in some cases we may not need it back.
  • After 30 days, a fault is covered by any warranty stated on the product page and by your rights under the law.
  • If tracking shows your order as delivered but you did not receive it, or it is lost in transit, email us and we will work with the carrier to find it or send a replacement.
5. Exchanges

We do not swap items directly. Return the item for a refund as described above, and place a new order for the one you want.

6. How refunds are paid
  • We refund to the payment method you used for the order, within 10 business days after we receive the returned item, or after we agree to the refund when no return is needed.
  • Your bank or card issuer may take a few more days to show it.
  • If a charge looks wrong, please email us before you dispute it with your bank. Most problems can be sorted out quickly.
7. powerconnect

Subscriptions to powerconnect, and sensor kits and installation quoted for powerconnect, are covered by the powerconnect Refund and Cancellation Policy, not by this one.

8. Your rights under the law

This policy adds to your rights under consumer law. It does not take away any right the law says cannot be taken away.

9. Changes to this policy

We may update this policy. We will post the new version here and change the effective date at the top. The policy in force when you placed your order applies to that order.

10. Contact us

Questions about an order, a return or a refund: email info@wizoddtechnologies.com, call 302-735-0097, or write to Wizodd Technologies LLC, 8 The Green #23964, Dover, DE 19901, United States.